This property is in high demand!
58 travelers have booked today.
Awarded as a top choice of Agoda travelers in 2025.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

- Panoramic South China Sea and marina views deliver memorable sunsets f...
I love the view can see d sunset from my room view.

- Three main pools (Magellan, Marina, Pacific) plus kids' pool and slide...
The kids enjoy staying here especially the pool.

- Bubble activities, a balloon‑tower slide, scheduled kids’ programs and...
The kids enjoy staying here especially the pool.
- Pickleball courts, golf options, scheduled island/snorkeling trips and...
Lots of activities everyday, having fun!

Everything is good about this hotel, the staff the location.
Private beach
Free Wi-Fi
Pool with view
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurants
58 travelers have booked today.
Based on 18,068 verified reviews
8.9
8.8
8.8
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8.5
8.4
Nearest transportation options
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South Bus Terminal is within 1.47 km
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Sembulan Sekretariat Train Station Sembulan Sabah Station is within 1.52 km
Location rating score
| Value for money | 8.5 |
| Distance to city center | 3 km |
| Location rating | 8.8 |
| Nearest airport | Kota Kinabalu International Airport (BKI) |
| Distance to airport | 4.8 km |
8.6
Excellent
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Excellent
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8.7
Excellent
8.7
Excellent
8.5
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8.6
Excellent
The Pacific Sutera Hotel has a variety of restaurant and food options for you to experience while lounging at this property, which include Buffet in restaurant, Chinese cuisine, International cuisine, Western cuisine, and Asian cuisine.
Experience your vacation the best way possible with The Pacific Sutera Hotel's bar and poolside bar available right in front of your doorstep for whenever you need a drink or two.
For your convenience when traveling around the city, The Pacific Sutera Hotel provides shuttle service right where you need it making it easy for you to get to places effortlessly.
While relaxing at The Pacific Sutera Hotel, you can take pleasure in the swimming pool facility to get your day started the right way with a splash for a revitalizing morning or evening.
The Pacific Sutera Hotel presents a variety of entertainment facilities consisting of bowling alley, billiards, and games room to keep you busy and entertained throughout your stay here.
Yes! The Pacific Sutera Hotel provides dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking your finest in your favorite outfit. Please contact the property for more information.
Absolutely! The benefits of staying at The Pacific Sutera Hotel include an on-site ATM, providing customers with easy access point for cash withdrawal and remaining worry-free throughout your holiday retreat.
The typical room rate for The Pacific Sutera Hotel in the past month is 669.15 MYR, compared to city's average of 223.13 MYR.
The Pacific Sutera Hotel supports up to 5, with payment card options consisting of Visa, UnionPay, MasterCard, and American Express.
Verified families with young children that have stayed at this property have given The Pacific Sutera Hotel an average rating of 8.6. You can look up more specific customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.
The Pacific Sutera Hotel’s local community is Central Business District which consists of popular restaurants such as D'Lengkuas Restaurant, Grace Square, Restoran D' Malindo, and Sembulan Lobster Restaurant.
Prices drop the moment you sign in!

Experience Luxury and Convenience at The Pacific Sutera Hotel
Welcome to The Pacific Sutera Hotel, a luxurious 5-star hotel nestled in the heart of Kota Kinabalu, Malaysia. With its prime location, impeccable service, and world-class amenities, this hotel offers a truly unforgettable experience for both business and leisure travelers.
As you step into the hotel, you will be greeted by a warm and inviting atmosphere. The Pacific Sutera Hotel boasts 497 beautifully appointed rooms, each thoughtfully designed to provide the utmost comfort and relaxation. Whether you choose a deluxe room, a suite, or a luxurious villa, you can expect modern furnishings, elegant decor, and breathtaking views of the surrounding city or the sparkling South China Sea.
Check-in at The Pacific Sutera Hotel begins at 03:00 PM, allowing you ample time to settle in and start your vacation. The hotel's close proximity to the city center, just 3 km away, ensures that you are never far from the vibrant energy and attractions of Kota Kinabalu. Plus, with a quick 10-minute drive to the airport, you can easily transition from the excitement of your trip to the comfort of your luxurious accommodations.
Families traveling with children will be delighted to know that The Pacific Sutera Hotel welcomes young guests with open arms. Children between the ages of 6 to 12 can stay free of charge, making it the perfect destination for a memorable family getaway. With a host of kid-friendly activities and facilities, including a dedicated children's pool and a playground, your little ones will be entertained and well taken care of throughout their stay.
Endless Entertainment at The Pacific Sutera Hotel
At The Pacific Sutera Hotel in Kota Kinabalu, Malaysia, guests are treated to a wide array of entertainment facilities that cater to every interest and preference. Whether you're looking to indulge in some retail therapy, unwind with a drink, or dance the night away, this hotel has it all.
Step into the hotel's shops and explore a variety of unique souvenirs and gifts to take home as a memento of your stay. For a more laid-back evening, head to the bar and enjoy a refreshing cocktail while taking in the stunning views of the surrounding garden. If you're in the mood to let loose and dance, the hotel's nightclub is the perfect spot to groove to the latest beats.
For those seeking relaxation and rejuvenation, The Pacific Sutera Hotel offers a range of wellness facilities. Pamper yourself with a luxurious massage at the salon or unwind in the hot tub, sauna, or steam room. Indulge in a spa treatment and let the expert therapists melt away your stress and tension.
If you're looking for some friendly competition, head to the games room and challenge your friends or family to a round of billiards or table tennis. And for those who love to sing their hearts out, the karaoke room is the ideal place to showcase your vocal talents.
With its diverse range of entertainment facilities, The Pacific Sutera Hotel ensures that every guest's stay is filled with excitement, relaxation, and unforgettable memories.
Unleash Your Inner Athlete at The Pacific Sutera Hotel
The Pacific Sutera Hotel in Kota Kinabalu offers an impressive array of sports facilities that cater to every athlete's needs. Whether you're a golf enthusiast, a water sports lover, or a fitness fanatic, this hotel has something for everyone.
Tee off at the hotel's own golf course, conveniently located on-site, and enjoy a challenging round of golf amidst stunning views of the surrounding landscape. If you prefer a more intense workout, head to the fitness center, where state-of-the-art equipment awaits. Stay active with a game of tennis on one of the hotel's well-maintained tennis courts or indulge in a friendly match of badminton.
For water sports enthusiasts, the options are endless. Take advantage of the motorized water sports available, such as jet skiing and parasailing, or opt for a more serene experience with non-motorized water sports like kayaking and paddleboarding. The hotel's outdoor pool offers a refreshing escape, while the private beach invites you to soak up the sun and enjoy the crystal-clear waters.
After an exhilarating day of activities, unwind at the poolside bar with a refreshing cocktail or try your hand at fishing. For some friendly competition, challenge your friends or family to a game of table tennis, bowling, or darts at the hotel's recreational facilities. The mini golf course is perfect for a fun-filled afternoon, and the watersports equipment rentals ensure you have everything you need for an exciting adventure.
For those seeking a more calming experience, the yoga room provides a serene space to practice your poses and find inner peace. Explore the vibrant underwater world with a diving or snorkeling excursion, or simply relax on the beautiful beach. The Pacific Sutera Hotel goes above and beyond to provide a comprehensive range of sports facilities, ensuring that every guest can enjoy their favorite activities during their stay. With both free and additional charge options available at the fitness center, there's no excuse not to stay active and make the most of your time at this exceptional hotel.
Unparalleled Convenience at The Pacific Sutera Hotel
At The Pacific Sutera Hotel, we prioritize your comfort and convenience above all else. With an array of top-notch amenities and services, we ensure that your stay with us is nothing short of exceptional.
Our 24-hour room service is at your beck and call, allowing you to indulge in delectable dishes and refreshing beverages in the comfort of your own room, anytime you desire. Our dedicated laundry service takes care of all your laundry needs, ensuring that you have fresh and clean clothes throughout your stay.
Additionally, our attentive concierge is always ready to assist you with any requests or inquiries you may have. The safety deposit boxes provide peace of mind for your valuables, while our luggage storage ensures that your belongings are securely stored during your visit. With complimentary Wi-Fi available in all rooms and public areas, staying connected has never been easier. For our guests who smoke, we have a designated smoking area to cater to your needs. With daily housekeeping, dry cleaning, and luggage storage services, you can relax and enjoy your stay without any worries.
Convenient Transport Facilities at The Pacific Sutera Hotel
At The Pacific Sutera Hotel, we prioritize the convenience and comfort of our guests by offering a range of transport facilities. Whether you are arriving by air or exploring the city, we have got you covered. Our airport transfer service ensures a hassle-free journey from Kota Kinabalu International Airport to the hotel, allowing you to start your vacation on a stress-free note.
For those looking to explore the city and its surrounding attractions, our tour desk can assist you in planning and booking exciting excursions. Whether you want to go island hopping, visit the famous Kinabalu Park, or discover the vibrant local markets, our knowledgeable staff will ensure you have an unforgettable experience.
If you prefer to have your own transportation, we offer convenient car hire services. You can easily explore Kota Kinabalu at your own pace and visit nearby attractions such as the Signal Hill Observatory Platform and the Sabah State Museum. For guests who prefer not to drive, our shuttle service and taxi service are available to take you to popular destinations in the city.
At The Pacific Sutera Hotel, we understand the importance of parking convenience. We provide valet parking and have a car park onsite for guests who prefer to drive. Self-parking is also available, and the best part is, it is free of charge. So, whether you are arriving by car or need transportation during your stay, we have the facilities to cater to your needs.
Luxurious Room Facilities at The Pacific Sutera Hotel
Indulge in a world of luxury and comfort at The Pacific Sutera Hotel, where every detail has been carefully curated to ensure an unforgettable stay. The hotel offers an array of room facilities that cater to the needs and desires of every guest.
Step into your room and be greeted by the cool breeze of the air conditioning, providing a refreshing respite from the tropical climate of Kota Kinabalu. Wrap yourself in the plush bathrobes provided, adding an extra touch of opulence to your stay. Stay updated with the latest news and happenings with the complimentary daily newspaper, keeping you informed and entertained throughout your stay.
For those seeking entertainment, The Pacific Sutera Hotel offers in-house movies, allowing you to unwind and enjoy a movie night in the comfort of your room. Style your hair effortlessly with the hair dryer provided, ensuring you look your best for any occasion. Relax and unwind as you catch up on your favorite shows with the television equipped in every room.
Quench your thirst with the well-stocked mini bar, offering a wide selection of beverages and snacks to satisfy any craving. Stay connected to the world with the satellite/cable TV, providing a variety of channels to suit your preferences. With these exceptional room facilities, The Pacific Sutera Hotel guarantees a truly remarkable and comfortable stay for every guest.
Indulge in a Gastronomic Delight at The Pacific Sutera Hotel
At The Pacific Sutera Hotel, dining is an experience that will tantalize your taste buds and leave you craving for more. With a range of dining facilities to choose from, you'll never have to worry about satisfying your culinary desires.
Start your day off right with a scrumptious breakfast buffet at our restaurant. Indulge in a wide array of delectable dishes, from local Malaysian delicacies to international favorites. Our talented chefs ensure that each dish is prepared with the freshest ingredients and utmost care, guaranteeing a memorable dining experience.
For a quick bite or a relaxing cup of coffee, head to our coffee shop. Here, you can savor aromatic coffee blends and enjoy a selection of light snacks and pastries. Whether you're catching up with friends or simply want to unwind, the cozy ambiance of the coffee shop provides the perfect setting.
If you prefer the convenience of dining in the comfort of your own room, our 24-hour room service is at your disposal. Choose from an extensive menu featuring a variety of cuisines, and our attentive staff will deliver your meal right to your doorstep.
For our Muslim guests, we also have a halal restaurant that serves authentic Malaysian and international halal cuisine. With a commitment to providing halal-certified dishes, you can dine with peace of mind knowing that your dietary requirements are being met.
With daily housekeeping ensuring cleanliness and hygiene, you can focus on savoring the delightful culinary offerings at The Pacific Sutera Hotel. Whether you're a food enthusiast or simply looking to satisfy your hunger pangs, our dining facilities are sure to leave you feeling satisfied and coming back for more.
Luxurious Room Options at The Pacific Sutera Hotel in Kota Kinabalu
Discover a range of exquisite room types at The Pacific Sutera Hotel, each designed to cater to different preferences and needs. From the spacious Executive Suite spanning 105 square meters with a plush King Bed to the elegant Junior Suite offering 82 square meters of comfort, guests can enjoy a variety of luxurious accommodations. For those seeking a cozy yet stylish stay, the Premium King and Deluxe King Rooms, each measuring 33 square meters, provide a perfect retreat. Travelers looking for stunning views can opt for the Premium Sea View Double Room or the Deluxe Sea View King Room, both offering breathtaking vistas of the sea. Families can choose the expansive Family Room, covering 90 square meters with options for either two Single Beds or a King Bed, ensuring ample space for everyone. Additionally, the Pacific Club Double or Twin Room with Golf Course View and Club Lounge Access offers an exclusive experience for discerning guests, while the Deluxe Twin, Deluxe Sea View Twin, Premium Twin, and Premium Sea View Twin Rooms provide versatile options for friends or colleagues traveling together.
Discover the Vibrant Central Business District in Kota Kinabalu
Nestled in the heart of Kota Kinabalu, Malaysia, The Pacific Sutera Hotel offers easy access to the vibrant Central Business District (CBD). This bustling area is a hub of commerce, entertainment, and cultural attractions, making it the perfect base for both business and leisure travelers.
The CBD of Kota Kinabalu is a dynamic and lively neighborhood that buzzes with activity day and night. Here, you'll find a plethora of modern skyscrapers housing corporate offices, banks, and financial institutions. It is also home to a wide range of shopping malls, where you can indulge in retail therapy and find everything from high-end fashion brands to local handicrafts.
In addition to its commercial offerings, the CBD is also a cultural hotspot. Explore the colorful Filipino Market, where you can immerse yourself in the local culture and pick up unique souvenirs. For a taste of history, visit the Sabah State Museum and Heritage Village, which showcases the rich heritage and traditions of Sabah.
After a day of exploring, unwind at one of the CBD's many dining establishments. From upscale restaurants serving international cuisine to local eateries offering mouthwatering Malaysian delicacies, there is something to satisfy every palate.
With its prime location in the heart of the CBD, The Pacific Sutera Hotel is the perfect choice for those seeking convenience and a vibrant atmosphere. Whether you're in Kota Kinabalu for business or pleasure, this hotel provides a comfortable and luxurious retreat in the midst of all the action.
Convenient Transportation Options from the Airport to The Pacific Sutera Hotel
Located in the heart of Kota Kinabalu's Central Business District, The Pacific Sutera Hotel offers a luxurious and convenient stay for travelers visiting Malaysia. Getting to the hotel from the nearest airport is a breeze, thanks to the various transportation options available.
If you are arriving at Kota Kinabalu International Airport (BKI), the most convenient way to reach The Pacific Sutera Hotel is by taxi. Taxis are readily available at the airport and offer a comfortable and efficient mode of transportation. The journey to the hotel takes around 15-20 minutes, depending on the traffic, and provides scenic views of the city along the way.
For those looking for a more budget-friendly option, there is also a shuttle bus service available from the airport to the city center. From the city center, it is easy to catch a taxi or a ride-sharing service to The Pacific Sutera Hotel. The shuttle bus service operates at regular intervals and provides a hassle-free way to reach the hotel.
Alternatively, if you prefer public transportation, you can take a local bus from the airport to the city center. From the city center, it is a short taxi ride to The Pacific Sutera Hotel. While this option may take slightly longer, it offers an authentic local experience and is a great way to immerse yourself in the vibrant atmosphere of Kota Kinabalu.
No matter which transportation option you choose, reaching The Pacific Sutera Hotel from the nearest airport is a straightforward and convenient process. With its prime location in the Central Business District, the hotel is easily accessible, allowing you to start your stay in Kota Kinabalu with ease and comfort.
Explore the Vibrant Surroundings of The Pacific Sutera Hotel
Nestled in the heart of Kota Kinabalu, The Pacific Sutera Hotel offers easy access to a range of exciting landmarks and attractions. Just a short distance away, you'll find Poring Hot Springs, a natural wonderland known for its therapeutic hot springs and beautiful landscapes. Immerse yourself in the soothing waters and indulge in a rejuvenating experience amidst the lush greenery.
For those seeking cultural exploration, the majestic Kota Kinabalu City Mosque is a must-visit. With its stunning architecture and serene ambiance, this mosque is a symbol of religious harmony in Malaysia. Take a moment to admire the intricate details and enjoy the tranquility that surrounds this magnificent landmark.
Adventure enthusiasts will be delighted to discover Mamutik Island, a tropical paradise just a boat ride away from the hotel. Dive into crystal-clear waters, explore vibrant coral reefs, and soak up the sun on pristine white sandy beaches. The island offers a range of water activities, from snorkeling to kayaking, ensuring an unforgettable experience for all.
History buffs can delve into the rich heritage of Sabah at the Sabah State Museum. Discover fascinating exhibits that showcase the cultural diversity and natural history of the region. Nearby, the Signal Hill Observatory Platform offers panoramic views of the city and its surroundings, providing a perfect spot for stunning sunset vistas.
For a taste of local culture and flavors, head to the Filipino Market Kota Kinabalu. This bustling market is a treasure trove of handicrafts, souvenirs, and delicious street food. Immerse yourself in the lively atmosphere, haggle for bargains, and savor the authentic flavors of Sabah.
Jesselton Point is another nearby attraction, serving as a gateway to breathtaking island adventures. Catch a boat here and explore the beautiful marine life and stunning coral reefs of the Tunku Abdul Rahman Marine Park.
Take a step back in time at the Atkinson Clock Tower, a historic landmark that stands as a reminder of Kota Kinabalu's colonial past. The tower offers panoramic views of the city and is a popular spot for photography enthusiasts.
Nature lovers can escape the bustling city at the Kota Kinabalu Wetland Centre, a tranquil sanctuary teeming with diverse bird species and lush vegetation. Embark on a leisurely stroll along the wooden boardwalks and immerse yourself in the beauty of this unique wetland ecosystem.
Last but not least, don't miss the iconic Marlin Statue, a symbol of Kota Kinabalu's fishing heritage. Located near the hotel, this statue is a popular spot for photo opportunities and a great starting point for exploring the city.
With its prime location, The Pacific Sutera Hotel offers a gateway to a world of adventure, culture, and natural beauty. Whether you're seeking relaxation, exploration, or a taste of local life, the hotel's surrounding landmarks and attractions have something for everyone.
Convenient Access to Public Transport Stations near The Pacific Sutera Hotel
The Pacific Sutera Hotel in Kota Kinabalu, Malaysia, offers guests easy access to several nearby public transport stations, including the South Bus Terminal and the North Bus Terminal. These stations provide convenient options for exploring the city and its surrounding areas.
Located just a short distance from the hotel, the South Bus Terminal serves as a major transportation hub for buses traveling to various destinations within Kota Kinabalu and beyond. From here, guests can easily access popular attractions such as the Kota Kinabalu City Mosque, Signal Hill Observatory Platform, and the Sabah State Museum.
The North Bus Terminal, also situated nearby, offers additional transportation options for guests looking to explore the northern part of Kota Kinabalu. This terminal provides access to destinations such as the Kota Kinabalu International Airport, the Upside Down House, and the Lok Kawi Wildlife Park.
Whether you're planning to explore the city or venture further afield, the public transport stations near The Pacific Sutera Hotel provide a convenient and efficient way to navigate Kota Kinabalu and its surrounding areas.
A Culinary Journey in Kota Kinabalu
When it comes to dining options, The Pacific Sutera Hotel's location in Kota Kinabalu offers a plethora of choices that will satisfy every palate. Just a short distance away, you'll find Guan's Kopitiam Gaya Street, a local favorite known for its traditional Malaysian breakfast and aromatic coffee. For those craving a taste of the local laksa, Yee Fung Laksa is a must-visit, serving up a bowl of rich and flavorful broth that will leave you wanting more. Kedai Kopi Wan Wan is another popular spot, offering a variety of local dishes such as nasi lemak and roti canai. If you're in the mood for some finger-licking good fried chicken, Borenos Fried Chicken in Asia City is the place to be. For a taste of Hainanese cuisine, Yii Siang Hainan Ngiu Chap is highly recommended, serving tender beef noodles in a flavorful broth. If you're a fan of Indian cuisine, Krishna Fish Head Curry Restaurant is a must-try, serving authentic and aromatic fish head curry. After a satisfying meal, take a stroll along KK Waterfront and indulge in the vibrant atmosphere and waterfront views. For a unique dining experience, head to CHUBS, a trendy restaurant offering a fusion of Asian and Western flavors. If you're in the mood for hotpot, Seoul Garden HotPot Suria Sabah is the place to be, where you can enjoy a wide array of fresh ingredients in a cozy setting. Last but not least, Shoney's Dining & Bar is the perfect spot to unwind and enjoy a refreshing cocktail or two. With such a diverse range of dining options just a stone's throw away, The Pacific Sutera Hotel ensures that your culinary journey in Kota Kinabalu will be nothing short of delightful.
Shop 'til you drop in Kota Kinabalu
The Pacific Sutera Hotel is surrounded by an array of shopping landmarks that will satisfy even the most avid shopaholics. Just a short distance away, you'll find the bustling Asia City Complex, offering a wide range of retail outlets and eateries to explore. For those looking for unique stationery and gifts, Salt x Paper Stationery & Gifts is a must-visit, while book lovers can indulge in a treasure trove of literature at Iwase Books and Borneo Books II. KK Times Square and KK Plaza are perfect destinations for fashion enthusiasts, with a variety of trendy boutiques and stores. If you're in the mood for some local flavor, head to Gaya Shop Lot and the Filipino Market Sabah, where you can browse through an assortment of traditional handicrafts, souvenirs, and local delicacies. After a long day of shopping, treat yourself to a relaxing session of Japanese Shiatsu & Reflexology or drop off your laundry at Mega Laundry - Kampung Air to freshen up your wardrobe. With so many shopping landmarks in close proximity, The Pacific Sutera Hotel is the ideal base for a retail therapy getaway in Kota Kinabalu.
Luxury at an Affordable Price: The Pacific Sutera Hotel
Experience the epitome of luxury without breaking the bank at The Pacific Sutera Hotel in Kota Kinabalu, Malaysia. With an average room price of just $116, this stunning hotel offers exceptional value for money compared to the average price of a hotel room in the city, which stands at $54.
Nestled amidst lush tropical gardens and overlooking the sparkling South China Sea, The Pacific Sutera Hotel provides a haven of tranquility and indulgence. Immerse yourself in the opulence of spacious and elegantly appointed rooms, featuring modern amenities and breathtaking views. Whether you choose a deluxe room or a luxurious suite, you can expect a comfortable and unforgettable stay.
Indulge in a wide array of world-class facilities and services that cater to your every need. Take a dip in the expansive swimming pool, unwind with a rejuvenating spa treatment, or savor delectable cuisines at the hotel's exquisite restaurants. With its unbeatable combination of affordability and luxury, The Pacific Sutera Hotel is the perfect choice for discerning travelers seeking an unforgettable experience in Kota Kinabalu.
Fabulous Service and Friendly Staff at The Pacific Sutera Hotel
The Pacific Sutera Hotel in Kota Kinabalu, Malaysia, has received rave reviews from its satisfied guests. With fabulous service and a staff that is known for being very friendly, this hotel is highly recommended by its guests. The hotel's workers are praised for their kindness and friendliness, making every guest feel welcome and well taken care of. The pool is a hit with kids, and the rooms are not only clean but also offer stunning views. The Pacific Sutera Hotel is known for its great facilities, including a buffet breakfast that is both delicious and extensive. Overall, guests have had a fantastic experience at this hotel, thanks to its friendly staff, excellent service, and top-notch amenities.
An Oasis of Luxury and Exceptional Service
The Pacific Sutera Hotel in Kota Kinabalu, Malaysia, has garnered an impressive overall rating of 8.6 from satisfied guests. This luxurious hotel offers an experience that combines world-class facilities, impeccable cleanliness, and a prime location, ensuring an unforgettable stay for every traveler.
One of the standout features of The Pacific Sutera Hotel is its exceptional staff performance, which has earned it a remarkable rating of 8.6. The dedicated and friendly staff go above and beyond to ensure that guests feel welcomed and well taken care of throughout their stay. From the moment you step into the hotel, you will be greeted with warm smiles and a genuine desire to make your experience truly memorable. Whether you need assistance with booking tours, arranging transportation, or simply seeking recommendations for local attractions, the knowledgeable staff are always ready to assist, providing a level of service that exceeds expectations.
Another highlight of this hotel is its outstanding facilities, which have received a rating of 8.8. The Pacific Sutera Hotel offers a wide range of amenities that cater to the needs of both leisure and business travelers. The expansive swimming pool, complete with sun loungers and a poolside bar, provides the perfect setting for relaxation and rejuvenation. For those looking to stay active, the hotel boasts a modern fitness center equipped with state-of-the-art equipment. Additionally, the hotel offers a variety of dining options, ensuring that every palate is satisfied. From exquisite international cuisines to local delicacies, guests can indulge in a culinary journey that will tantalize their taste buds.
With its exceptional staff performance, top-notch facilities, and prime location, The Pacific Sutera Hotel is a true oasis of luxury in Kota Kinabalu. Whether you are visiting for business or pleasure, this hotel promises a memorable experience that will leave you wanting to return again and again.
Excellent8.9
Facilities
Excellent8.8
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Stay for 3 Nights or More and Enjoy 2 Complimentary Rounds of Bowling.
Age restriction: 18 age years and above for check-in
Kid's Tent is available upon request for an additional charge of MYR 80 nett per unit per night, subject to availability.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Excellent
10 most recent verified ratings received by the property
Most recent
From 18,068 reviews
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The hotel's staff has been widely praised for their warmth and excellent service. Guests have enjoyed the stunning view of the sea and hills from the location. The modern and spacious rooms, complete with comfortable beds, have also earned high marks. Many guests appreciated the relaxing and well-equipped facilities for health and fitness. Lastly, the hotel is rated as a great value for the affordable price tag.
Minor cleanliness issues reported in some rooms. Hotel advised to improve to ensure guest comfort.
Service
Pool
Cleanliness
Breakfast
Location
Room view
Check in
Room comfort
Value for money
Bringing kids to play, convenience is the first choice, close to the airport and the city center. Although it was too hot to want to walk, luckily taking a taxi was easy. The staff's attitude was quite good, and I didn't encounter any unfriendly front desk employees. A little incident was that I forgot my phone in the room after checking out, and the staff helped keep it safe and assisted the driver in returning it, which was great! The hotel room facilities are not brand new, but they have no strange smells and are quite clean. It is suitable for bringing kids to play, with the pier nearby for island hopping, mangroves, and deep diving all being very convenient.
Dear Jing, Thank you for sharing your experience with us. We’re glad you found our location convenient, enjoyed the cleanliness, and felt well taken care of by our staff—especially with the recovery of your phone. We appreciate your comments on the facilities and hope to welcome you and your family again soon.
Stayed for four nights. On the first night, I saw a beautiful sunset as soon as I entered the room. The weather was not good and cloudy the next day. On the third day, the sun was out, and the view outside the window was unrealistically beautiful. You can play in the swimming pool and on the beach. The trees and courtyard in front of the restaurant are well maintained. The breakfast was decent; there weren't many options, but as someone who is health-conscious, I found it sufficient. It's very close to the golf course, and there are buses available for shuttle service anytime.
Dear Lianhong, Thank you for your lovely review! We’re glad you enjoyed the beautiful views, pool and beach, relaxing surroundings, and found the breakfast suitable. It’s great to hear our golf course access and shuttle service added convenience to your stay. We look forward to welcoming you back again!
Had a great stay at The Pacific Sutera Hotel. The room was clean, comfortable, and had a beautiful view. The staff were friendly and helpful throughout our stay. The facilities were excellent, especially the swimming pool. Breakfast was delicious with many choices. The location is also convenient and close to many attractions. Overall, it was a wonderful experience. Highly recommended, and I would love to stay here again! 😊🌴🏨✨
Dear Azirul, Thank you for your wonderful review. We’re delighted to hear you had a great stay and enjoyed the room, facilities, breakfast, and our friendly service. Your recommendation means a lot to us, and we look forward to welcoming you back again soon.
The check-in process was very slow, making it quite tiring and exhausting, but the check-out was super fast. It was nice to have a Korean staff member in the lobby. I requested a high floor, but it was on the 6th floor, which was a bit disappointing, although the view was pretty. Whenever I requested towel changes or cleaning, they were very responsive, and adjusting the air conditioning temperature was easy. There were plenty of pillows and cushions, and I liked that I could use the Magellan Suits pool! The room service, Al fresco, Horizon Bar, and Muffins Café were all good, but among them, Al fresco was the best in terms of taste and view. The bathroom in the room was fine except for the sink which seemed to be clogged, but the restrooms in the lobby and basement had a foul smell, making them unpleasant to use. On the other hand, the 12th floor with the Horizon Bar was clean and nice to use. It was a bit of a distance from the city, so taking Grab or a shuttle was not super convenient, but since it was a prenatal trip, we didn't move around a lot, so it was okay. On the last day of check-out, it was convenient to leave our luggage and take a break at the café until it was time for the tour! Ah, our room lacked the room service and laundry service booklets, so it was a bit of a hassle to ask a couple of times, but they kindly brought them to us. It seemed much better to be at Magellan after staying at Pacific Sutra, and there were many facilities! Overall, I was satisfied except for the fact that my room didn't have a terrace, making it a bit difficult to dry laundry. Hehe.
Dear Seongim, Thank you for sharing your experience with us. We’re glad to hear you enjoyed the friendly service, convenient amenities, and access to our sister property’s facilities. We appreciate your patience during check‑in and your feedback regarding the room, bathroom conditions, and in‑room information—we’ll be working on improvements. It’s wonderful to know you enjoyed dining at Al Fresco and had a comfortable prenatal getaway. We hope to welcome you back again for an even better stay.
Airport transfer
Private beach
Currency exchange
Free Wi-Fi in all rooms!
“I had a wonderful vacation.”
The room was clean and had a garden view, but we could also see the sea and the pool, making it a very pleasant space. The room was spacious and very comfortable. The amenities included shampoo, conditioner, shower gel, body lotion, toothbrush, slippers, and a light robe. It was also equipped with a hairdryer and a kettle. They replenished four bottles of water every day, so there was no need to purchase any. The breakfast was fantastic! The menu changed slightly every day, with a wide variety including Malaysian dishes, Western, and Korean cuisine, so we never got bored! The service was also very good. The pool was clean, with a children's pool, and many families seemed to be enjoying it. We could also use the pool at the Stella Harbour Hotel on the same grounds. However, there was a small beach on the premises, and upon closer inspection, I noticed some litter. That was a bit disappointing. (I also saw staff picking up trash, so I believe they are aware of it.) There is a boat service from Seaqueast on the property, making it great for island hopping! The snorkeling gear and life jackets are included in the price, so considering the total cost, it was quite affordable. We also enjoyed activities on Sapi Island! We used Grab for transportation, but there was also a bus to the city that ran once an hour. Overall, I was extremely satisfied with the location. The sunset from the sky bar on the 12th floor was breathtaking. While Tanjung Aru is famous, this place is definitely recommended for those who want to enjoy a sunset slowly. The time spent watching the sunset while sipping cocktails was exceptional. I would love to stay here again.
Dear Namiko, Thank you for your wonderful and detailed feedback. We’re delighted to know you had such an enjoyable vacation and appreciated the room comfort, breakfast variety, facilities, and beautiful sunset views. It’s also great to hear that the convenient access to island activities added to your experience. We appreciate your note regarding the beach cleanliness and will continue to improve this area. We look forward to welcoming you back for another memorable stay.